Privacy Policy
SGC Glass Ltd
Last updated: 30 January 2026

  1. Introduction

SGC Glass Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, share, and protect personal data when you visit our website at www.sgcglass.com (the “Site”), contact us, or use our services.

We are the data controller for personal data processed via the Site. Our registered office is at Valentine House, Fulmar Way, Wickford, Essex, SS11 8YW, company number 4810533. You can contact us at info@sgcglass.com or 020 8153 1690

This policy complies with the UK General Data Protection Regulation (UK GDPR, as amended by the Data (Use and Access) Act 2025) and related laws. If you have questions, contact us using the details above.

  1. Personal Data We Collect

We may collect:

  • Identity and contact data: Name, email address, phone number, postal address (e.g., from enquiry/registration forms or emails).
  • Technical/usage data: IP address, browser type, device information, pages visited, time/date of visits, referring site (collected automatically via cookies/analytics).
  • Marketing/communication data: Preferences for receiving updates (e.g., if you opt in to newsletters).

We do not collect special category data (e.g., health, race) or criminal conviction data via the Site.

  1. How We Collect Your Data
  • Directly from you: When you submit forms, email us, or request information.
  • Automatically: Via cookies, server logs, and analytics tools (e.g., Google Analytics). See our Cookie Policy for details.
  • From third parties: Rarely (e.g., analytics providers provide aggregated data).
  1. How We Use Your Data (Purposes and Lawful Bases)

We process personal data only where we have a lawful basis:

Purpose

Personal Data Used

Lawful Basis

Legitimate Interests (where applicable)

Providing Site access and functionality

Technical/usage data

Legitimate interests

To operate/improve the Site securely

Responding to enquiries or providing quotes/services

Identity/contact data

Legitimate interests / Contract (if enquiry leads to contract)

To provide requested information and manage customer relationships

Sending marketing communications (e.g., newsletters, promotions)

Contact/marketing data

Consent (opt-in)

N/A (we rely on consent)

Site analytics and improvement

Technical/usage data (aggregated where possible)

Legitimate interests

To understand usage, fix issues, and enhance user experience

Compliance/legal obligations (e.g., records, disputes)

All relevant data

Legal obligation

N/A

Preventing fraud/security

Technical/usage data

Legitimate interests

To protect the Site and users

We conduct Legitimate Interests Assessments (LIAs) where needed to balance our interests against your rights. You can ask for details. Marketing is consent-based — you can opt out anytime (e.g., via unsubscribe link or by contacting us).

  1. Sharing Your Data

We may share data with:

  • Service providers (e.g., hosting, analytics like Google, email platforms) acting as processors under strict contracts.
  • Professional advisers (e.g., lawyers, accountants) for compliance.
  • Regulators/authorities (e.g., ICO) if required by law.
  • Business successors (e.g., in merger/sale).

We do not sell your data.

  1. International Transfers

Some recipients (e.g., US-based analytics providers) are outside the UK. We ensure adequate protection:

  • Using UK-approved mechanisms (e.g., International Data Transfer Agreement or Addendum to EU SCCs).
  • Assessing that the third country’s protection is not materially lower than UK standards (per DUAA 2025 changes).
  • Where applicable, supplementary measures (e.g., encryption).

Contact us for copies of safeguards.

  1. Data Retention

We keep data only as long as necessary:

  • Enquiry data: Up to 6 years (for legal/contract reasons) or until resolved.
  • Marketing data: Until you unsubscribe/withdraw consent.
  • Technical logs: Typically 12-26 months (analytics defaults).

We then securely delete/anonymise.

  1. Your Rights

Under UK GDPR, you have rights to:

  • Access your data.
  • Rectify inaccurate data.
  • Erase data (in certain cases).
  • Restrict processing.
  • Object to processing (e.g., legitimate interests or marketing).
  • Data portability.
  • Withdraw consent (where used).
  • Not be subject to solely automated decisions with legal effects (we do not do this).

To exercise rights, email info@sgcglass.com. We respond within one month (extendable if complex). No fee usually. If unsatisfied, complain to us first (we have an internal complaints process per DUAA), then to the ICO (ico.org.uk/make-a-complaint).

  1. Security

We use appropriate technical/organisational measures (e.g., encryption, access controls) to protect data. However, no transmission is 100% secure.

  1. Cookies and Similar Technologies

We use cookies for functionality, analytics, and (with consent) marketing. See our Cookie Policy for details, including consent management.

  1. Changes to This Policy

We may update this policy (e.g., for law changes). Changes are posted here with the updated date. Material changes may be notified via Site notice or email.

  1. Contact Us

For privacy queries: info@sgcglass.com, 020 8153 1690, or write to SGC GLASS LTD, Valentine House, Fulmar Way, Wickford, Essex, SS11 8YW, Attn: Privacy.

Thank you for trusting us with your data